Terms and Conditions

1.1 The website and learning platform (together, the “Platform”) are operated by Travantis Ltd, a company registered in England and Wales under company number 12631716, whose registered office is at Green Park Arlington 5 Exeter Park Road Bournemouth BH2 5BD (“Travantis”, “we”, “us” or “our”).

1.2 You can contact us at privacy@travantis.com.

1.3 These Terms apply to visitors, registered learners and purchasers. By using the Platform, creating an account or placing an order, you agree to the provisions that apply to that activity.

1.4 If you purchase on behalf of a company, educational institution or other organisation, you confirm that you have authority to bind it. In that case, references to “you” include that organisation where appropriate.

1.5 Our Privacy Policy and Cookie Policy explain how we handle personal data and use cookies. Any course-specific conditions shown before purchase also form part of the contract. If there is a conflict, the course-specific conditions take priority for that course.

2.1 “Account” means the individual user account used to access the Platform and Purchased Content.

2.2 “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.

2.3 “Content” means text, graphics, checklists, assessments, audio, video, downloads, software and other material made available through the Platform.

2.4 “Order” means an order for a course, bundle, subscription or other paid digital product.

2.5 “Purchased Content” means the digital course or other Content included in an accepted Order.

2.6 “User Content” means material submitted by a user through a form, discussion area, assessment, message or other interactive feature.

3.1 You must be at least 16 years old to create an Account. If you are under 18, you may use the Platform only with the consent and supervision appropriate to your circumstances of a parent or legal guardian.

3.2 A person under 18 must not provide payment information unless authorised by the relevant cardholder or account holder. Where a parent, guardian or other adult purchases access for a learner under 18, that purchaser accepts responsibility for the purchase and confirms that the learner may access the Purchased Content.

3.3 We may request reasonable evidence of age, consent or purchasing authority where necessary to protect a learner, investigate misuse or comply with law.

4.1 You must provide accurate, current and complete information when creating or maintaining an Account.

4.2 Accounts and login credentials are personal to the registered learner. You must keep them confidential and must not sell, transfer, lend or share access with another person. Each learner must have their own Account unless we expressly agree otherwise in writing.

4.3 You are responsible for activity carried out through your Account where that activity results from your failure to take reasonable steps to keep your credentials secure. This does not make you responsible for activity caused by our breach of duty or by matters outside your reasonable control.

4.4 Tell us promptly at privacy@travantis.com if you believe your Account has been compromised or used without permission.

5.1 Course descriptions, prices and availability displayed on the Platform are invitations to place an Order and are not contractual offers.

5.2 By submitting an Order, you offer to purchase the selected product on these Terms. A binding contract is formed when we send an order confirmation or make the Purchased Content available to your Account, whichever occurs first.

5.3 Before ordering, you must check the course description, intended audience, access period, price, technical requirements and any course-specific conditions.

5.4 If we cannot accept an Order, we will tell you and will not charge you. If payment has already been taken, we will refund it using the original payment method without undue delay.

5.5 The order confirmation will include or link to the principal contractual information and, where required, confirmation of any express consent to immediate digital delivery and acknowledgement concerning cancellation rights.

6.1 Prices are those displayed when an Order is submitted and will state whether applicable taxes are included. Any additional charge will be disclosed before payment.

6.2 Payment is taken through the payment methods offered at checkout. Payment providers may apply their own terms and privacy notice. We do not ordinarily receive or store complete payment-card details.

6.3 If a payment is declined, reversed, charged back without valid grounds or otherwise not completed, we may withhold or suspend access while the matter is investigated. We will provide a reasonable opportunity to correct an inadvertent payment issue.

6.4 Promotional codes must be used according to their stated conditions. Unless expressly stated, offers cannot be combined, exchanged for cash or applied retrospectively.

6.5 If a product renews automatically, the renewal period, price, cancellation method and any applicable notice will be clearly disclosed before purchase. We will comply with any mandatory reminder, cancellation and refund requirements that apply to recurring contracts.

7.1 Purchased Content is supplied electronically through the Account. Access normally begins when payment is confirmed and the content is released.

7.2 Access lasts for the period stated on the relevant product page or in the order confirmation. Access may end when that period expires even if the learner has not completed the course.

7.3 You are responsible for suitable internet access, a compatible device and supported software. Any material technical compatibility requirements known to us will be stated before purchase.

7.4 We may make reasonable updates to correct errors, maintain accuracy, improve accessibility, address emerging travel risks or comply with law. An update will not materially reduce the essential nature or overall value of Purchased Content already bought.

7.5 Course completion, assessment results, certificates or learning credits are subject to the stated requirements. We do not guarantee that a learner will pass an assessment or that a certificate will satisfy the requirements of a particular employer, educational institution, insurer, regulator or professional body.

8.1 The Platform and Content are owned by or licensed to us and are protected by copyright, trade mark and other intellectual property laws. Travantis® and associated brand assets may not be used without our prior written permission.

8.2 Once an Order is accepted, we grant the registered learner a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Purchased Content for private learning during the stated access period.

8.3 You may download or print a resource only where the Platform expressly enables that function. Any permitted copy must retain applicable ownership and copyright notices.

8.4 You must not reproduce, record, screen-capture in bulk, republish, sell, sublicense, distribute, translate, adapt, scrape, data-mine or create derivative commercial products from the Platform or Content. You must not use Content to train, develop or evaluate an artificial-intelligence system without our prior written permission.

8.5 Nothing in these Terms restricts any use permitted by law that cannot lawfully be restricted, including applicable statutory exceptions to copyright.

9.1 You must not use the Platform unlawfully, fraudulently, to harm another person, to interfere with its operation or security, or to gain unauthorised access to any account, system or data.

9.2 You must not upload malware, send unsolicited bulk communications, impersonate another person, circumvent access controls, share answers dishonestly, manipulate assessments or misuse certificates.

9.3 User Content must not be unlawful, threatening, abusive, discriminatory, defamatory, invasive of privacy, sexually exploitative, infringing or otherwise likely to cause material harm.

9.4 We may remove User Content or restrict relevant functionality where we reasonably believe this is necessary to enforce these Terms, protect users or third parties, secure the Platform or comply with law.

10.1 You retain ownership of intellectual property rights in your User Content.

10.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, display and otherwise use User Content only to operate, secure and improve the Platform, provide support, administer learning and assessments, and comply with law. This licence ends when the User Content is deleted, except to the extent retention is reasonably required for backups, records, legal obligations or dispute resolution.

10.3 You confirm that you have the necessary rights and permissions to submit User Content and that our permitted use of it will not infringe another person’s rights.

10.4 We may monitor communications and activity only where reasonably necessary and lawful, as explained in our Privacy Policy. We do not claim authorship of User Content and do not require users to waive moral rights generally.

11.1 This section applies to Consumers. Nothing in these Terms removes any mandatory cancellation, refund or other statutory right.

11.2 A Consumer purchasing online will generally have 14 days from formation of the contract to cancel, subject to the rules applying to digital content and services.

11.3 Our courses are normally digital content supplied immediately and not on a tangible medium. We will begin immediate supply only where you expressly request or consent to this and acknowledge that you will lose the 14-day cancellation right once supply begins. This consent and acknowledgement must be obtained through a clear positive action separate from acceptance of these Terms and must be confirmed in the contract confirmation.

11.4 If the requirements in paragraph 11.3 are not satisfied, your statutory cancellation rights remain available and you will not bear a cost for digital content supplied during the cancellation period where the law so provides.

11.5 To exercise an available cancellation right, send a clear statement to learners@travantis.com identifying the purchaser, Order and decision to cancel. You may use any statutory model cancellation form provided, but are not required to do so.

11.6 Where a valid refund is due, we will issue it without undue delay and within the legally required period, normally using the original payment method unless agreed otherwise. We will not charge a refund fee.

11.7 Any additional goodwill refund policy stated on the product page or at checkout applies in addition to, and does not replace, statutory rights.

12.1 For Consumers, applicable law requires digital content to be of satisfactory quality, fit for any particular purpose made known to us and as described. Services must be performed with reasonable care and skill. We do not exclude or restrict these rights.

12.2 If Purchased Content is faulty, materially misdescribed or not supplied with the required standard of care, contact learners@travantis.com. Depending on the circumstances and applicable law, remedies may include repair or replacement, a price reduction, repeat performance or a refund.

12.3 Nothing in these Terms affects rights available to a Consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other mandatory consumer law.

13.1 Travantis provides general educational travel-safety awareness and preparedness training. Content is not a destination-specific security assessment and does not constitute legal, medical, insurance, financial, immigration or other regulated professional advice.

13.2 Travel conditions can change rapidly and no journey or protective measure can be guaranteed to be safe or risk-free. Learners remain responsible for their decisions, conduct, personal preparation and compliance with applicable laws.

13.3 Before and during travel, users should consult current official travel advice, entry requirements, local authorities, transport providers, insurers and appropriate qualified professionals. In an emergency, contact the relevant local emergency services or competent authority.

13.4 We take reasonable care to maintain accurate Content but cannot guarantee that general educational information will remain complete or current for every destination, person or developing incident. This paragraph does not exclude liability for failing to exercise the care and skill required by law.

14.1 The Platform may contain links to, embeds from or integrations with independent third parties. We are not responsible for third-party content, availability or practices that are outside our control.

14.2 A link or reference does not necessarily constitute endorsement. You should review the relevant third party’s current terms and privacy information before using its service.

15.1 You may stop using the Platform at any time and may request Account closure by contacting learners@travantis.com. Account closure does not automatically create a right to a refund.

15.2 We may suspend access while we reasonably investigate suspected fraud, a security incident, unlawful conduct, material misuse, payment failure or a serious breach of these Terms.

15.3 We may terminate access for a material breach that cannot be remedied, or that is not remedied within a reasonable period after notice. Immediate termination may occur where reasonably necessary to prevent harm, protect security or comply with law.

15.4 If we permanently discontinue Purchased Content for reasons not caused by your breach, we will provide a reasonable alternative, continued access where practicable or an appropriate pro-rata refund, taking account of the access already provided.

15.5 Clauses intended by their nature to continue after termination, including intellectual property, accrued payment obligations, liability and governing law, will continue.

16.1 We process personal data in accordance with our Privacy Policy and applicable data-protection law, including the UK GDPR and Data Protection Act 2018 and, where applicable, the EU GDPR.

16.2 We may use service providers to host the Platform, process payments, deliver communications and provide technical functions. We do not sell personal data. The Privacy Policy explains the relevant purposes, lawful bases, recipients, international transfers, retention periods and individual rights.

16.3 Marketing communications are sent only where permitted by law. You may unsubscribe at any time using the link in the message or by contacting us.

17.1 We use reasonable care and appropriate technical and organisational measures to operate and secure the Platform. We do not guarantee uninterrupted or error-free availability.

17.2 Access may be interrupted for maintenance, updates, security work or circumstances beyond our reasonable control. Where practicable, we will seek to minimise disruption and give notice of planned material downtime.

17.3 We are not responsible for disruption caused by a user’s equipment, connectivity or unsupported software, or by an independent third-party network or service outside our reasonable control.

18.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any other liability that cannot legally be excluded or limited.

18.2 If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business loss, or for loss caused by your failure to follow reasonable instructions or take reasonable steps to reduce avoidable loss.

18.3 If defective digital content supplied by us damages a Consumer’s device or other digital content because we failed to use reasonable care and skill, the Consumer may be entitled to repair or compensation as provided by law.

18.4 If you are a business customer, we will not be liable for loss of profit, revenue, business, anticipated savings, goodwill or data, or for indirect or consequential loss. Subject to paragraph 18.1, our total liability arising from an Order will not exceed 100% of the fees paid or payable for that Order during the 12 months preceding the event giving rise to the claim.

18.5 We are not liable for a traveller’s independent decision, unlawful act, failure to obtain current destination-specific information, or exposure to an inherent travel risk, except to the extent the loss is caused by our breach of contract, negligence or other legal duty.

19.1 We may update the Platform and these Terms for legal, regulatory, security, technical or operational reasons, or to reflect reasonable changes to our services.

19.2 Changes will apply prospectively. We will give reasonable advance notice of a material change affecting existing Purchased Content unless urgent action is required for security or legal compliance.

19.3 A change will not remove an accrued right or materially reduce the essential benefit of an existing paid contract without an appropriate remedy. If a material adverse change is not legally required and you do not accept it, you may contact us to discuss termination and any proportionate refund that may be due.

20.1 Questions, complaints, cancellation notices and support requests may be sent to privacy@travantis.com, or by post to Green Park Arlington 5 Exeter Park Road Bournemouth BH2 5BD.

20.2 We may contact you using the email address associated with your Account regarding Orders, access, security, service changes or these Terms. You must keep that address current.

20.3 We aim to respond within a reasonable period but do not guarantee a particular response time unless required by law or expressly agreed in writing.

21.1 We may transfer our rights and obligations under these Terms to another organisation where this does not reduce your rights. We will notify you if the transfer materially affects you. You may transfer your rights only with our written consent, except where the law permits otherwise.

21.2 If any provision is found unlawful or unenforceable, it will be treated as modified to the minimum extent necessary or, if that is not possible, removed. The remaining provisions will continue in effect.

21.3 A delay or failure to enforce a right is not a waiver of that right.

21.4 These Terms do not give rights to any person other than you and us under the Contracts (Rights of Third Parties) Act 1999.

21.5 These Terms, the order confirmation and any applicable course-specific conditions constitute the agreement relating to the relevant Order. Nothing in this paragraph limits liability for fraud or fraudulent misrepresentation.

22.1 These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

22.2 If you are a Consumer resident in another part of the United Kingdom or in the European Economic Area, you retain the protection of mandatory consumer laws applicable in your country of residence. You may bring proceedings in the courts permitted by applicable consumer law, including the courts of your country of residence where that right applies.

22.3 If you are a business customer, the courts of England and Wales have exclusive jurisdiction over any dispute or claim arising from these Terms or an Order.